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Business Support

Apart from our standard support packages, we can tailor our support agreement around your business and to meet your business needs.

At Ensemble IT, we’ve had good experience of working with large organisations to make sure their IT support is approachable, friendly, efficient and most importantly gets the job done with minimal fuss and intrusion to the business.

Prior to beginning our support service, we would like to opportunity to discuss with you how you have come to us, what IT technologies you have in place right now and should you not know, we can help you with understanding where you are today. The benefit of this time, is for us to understand the best way to support you, and also to immediately help you in getting the best out of your current technology investment.

So if you are looking for IT support you can rely on, we think you need to be talking with us.

Lite Touch Support

A Lite touch support is designed to do exactly as the name suggests.

Support calls are bought up-front either individually, or discounted in blocks of 5 or 10 Lite units of 30 minutes.

We connect to your computer (as long as you’re online) and fix your problem, it’s that easy.

We call you every 2 months to check that you have no IT issues that we can help with that are impeding your business.

Lite touch calls are not restricted to business, private customers are also welcome.

Standard Support

Our standard support is reliable, friendly & proactive

Support is tailored to our customers needs, depending on the infrastructure, numbers of users and to what level of support is agreed. So you won’t find a list of activities we say we’ll do, we agree that with you depending on what you actually need.

Some of our supported users are dispersed across the country and work well with remote support accompanied by a telephone call. We also offer teleconference and where required on-site help.

IT support users contact us by phone, skype, email and by leaving messages via the support pages.   

When supporting companies with specific requirements like e-commerce companies, we’re able to monitor servers 24 x 7  

We think it is important to arrange backup services, where critical services are concerned, and can help your choose the solution that's best for your business

Call us today on 01525 373 050 or email us at ITBusinessSupport@EnsembleIT.co.uk

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